At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength comes from our diverse global team, spread across multiple nationalities and international locations. We're united by a shared passion for building trusted relationships with our customers and creating next-generation products that make payments simpler, faster, and more accessible to everyone.Everything we do is driven by our PPRO Principles: putting the customer-first, getting things done, acting with trust and integrity, continuous improvement, and teamwork. Join us on our journey to become a global digital payments leader.The Purpose:We are on the lookout for a Risk Reporting Specialist in our Cologne office to support the daily operational risk tasks such as chargebacks, bank recalls, and transaction monitoring. You will be the point of contact for banks and payment providers for incidents around risk, fraud, and chargebacks and you will be working closely together with our Compliance team as well ensuring continued compliance with AML regulations. You will be part of our Risk team composed of 6 passionate Risk professionals located in Cologne, Germany & Mexico City.What you'll be doing: Handle Fraud- & Risk Reporting by reviewing the relevant metrics.Create- & provide Reports based on internal KPIs and proceduresMaintain the Risk Reporting PortfolioProvide input to the maintenance/updates of the departmental Tools and Procedures.Effectively communicate with internal and external stakeholdersInitiate and assume responsibility for ad hoc project work within the departmentCreate Monitoring ModelsWork closely with the Team Leader and Department Head to make sure standards are met and suggest improvementsPerforming other duties as reasonably required for the operational efficiency,responsibilities, and goalsWriting a comprehensive analysis of the Customer activity to support the disposition to close a case or escalate for further action.Document and report the investigation findings and prepare case files for reviewYou'll need to have: Experience working with Excel, SQL, Google BigQuery, Google Colab, and Google Apps Script.Minimum of 3-5 years of work experience in the field of Risk & Compliance (advantageous), Finance, E-Commerce, or related. Detail-oriented with demonstrated analytical, numerical, and critical thinking skills.Commercial awareness and ability to understand broader business issues.Self-motivated, organized, and result-oriented personality, who is extremely reliable.Excellent time- and self-management skills and the ability to work in a collaborative agile environment, as well as independently. Fluent in English.What's in it for you ? :Hybrid working- We offer flexible working, so you can strike the right balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per yearInsurance- Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance.Gym membership- PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your walletProfessional and personal development- We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. We also offer German language courses to our non native speakers employees.Mental Health Platform- We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.Our Principles:We get things done:We are courageous; we take ownership, make decisions and get things done.We act with trust and integrity:We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intentWe put the customer first:We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.We make things better:We boldly explore new ideas and have an unwavering commitment to continuous improvement.We work as a team:We collaborate closely and value team success over individual achievement.
