Remote Support Manager

Job Description:

Instacart is seeking a part-time Remote Support Manager to join our team in San Jose, California. As a Mid-to-Senior Level professional with at least 6 years of experience in a related field, you will be responsible for managing our remote support team and ensuring the highest level of customer service for our users.

Responsibilities:1. Manage and oversee a team of remote support agents, providing leadership, guidance, and support as needed.2. Develop and implement strategies to improve the efficiency and effectiveness of the remote support team.3. Monitor key performance indicators and metrics to ensure that service level agreements are met.4. Conduct regular performance evaluations and provide feedback and coaching to team members.5. Work closely with other departments to address customer issues and provide solutions in a timely manner.6. Develop training programs and materials for new and existing team members.7. Utilize data and analytics to identify trends and make recommendations for process improvements.8. Collaborate with the technology team to identify and address technical issues that impact customer support.

Requirements:1. Bachelor's degree in Business Administration or a related field (preferred).2. 6+ years of experience in customer support or a related field.3. Excellent communication and interpersonal skills.4. Strong leadership and organizational abilities.5. Independent and driven personality traits.6. Critical thinking and planning skills.7. Proficiency in using data and analytics to inform decisions.8. Ability to work independently and in a team environment.

Benefits:- Profit sharing- Life insurance- Retirement plan

Working Environment:At Instacart, we leverage data to inform decisions and drive strategic initiatives. This means you will be working in a dynamic and fast-paced environment where your input and insights are valued.

Equal Opportunity Statement:Instacart is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any basis protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.