Job Description:Lyft is looking for a motivated and driven Remote Live Chat Manager to join our team in Los Angeles, California. As an Associate Level position, the ideal candidate will have at least 5 years of experience in the customer service or chat management field. This is a part-time role that requires excellent communication skills and the ability to work remotely with a team.
Responsibilities:- Manage and oversee the operations of the live chat function to ensure timely and accurate responses to customer inquiries- Train and supervise a team of chat agents to provide exceptional customer service- Analyze chat data to identify trends and make recommendations for process improvements- Collaborate with other departments to ensure a seamless customer experience across all platforms- Monitor chat performance metrics and KPIs to drive continuous improvement- Handle escalated customer issues and provide resolution in a timely manner- Stay up-to-date on industry trends and best practices for live chat support
Requirements:- Bachelor's degree in business, communication, or a related field preferred- 5+ years of experience in customer service, live chat management, or a similar role- Strong project management skills and the ability to meet deadlines in a fast-paced environment- Excellent written and verbal communication skills- Ability to work independently and remotely with minimal supervision- Proficiency in chat management software and CRM systems- Motivated and driven with a passion for delivering exceptional customer service
Personality Traits:- Motivated- Driven
Soft Skills:- Cooperation- Project Management
Benefits:As a member of the Lyft team, you will have access to employee discounts, travel opportunities, and travel & spending expenses. Additionally, you will be part of a team that leads the industry through cutting-edge ideas and solutions.
Equal Opportunity Statement:Lyft is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
