Job Title: Quality Assurance Specialist Job Status: Full-time **COVID-19 VACCINATIONS: Highly recommended for all newly hired employees in Community Health and Resource Center** Job Summary: Under limited direction from a manager, the Quality Assurance Specialist uses specialized knowledge in employment and training, youth and education and skills obtained through experience, specialized training or certification to coordinate, interpret and implement quality assurance standards. Incumbent reviews quality assurance standards, studies existing policies and procedures and evaluates the effectiveness of the quality assurance program. Assures quality across programs and accomplishes quality assurance objectives. Develops, monitors or implements quality system processes from a program perspective. Conducts quality compliance audits and works with auditors on accreditation and compliance related audits.
Essential Duties and Responsibilities: Interpret, formulate and maintain quality assurance programs and perform quality assurance reviews designed to ensure quality services consistent with national industry standards, compliance and state regulationsPrepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability assessments, corrective actions and validationsReview quality outputs for compliance (internally and externally)Conduct utilization reviews, productivity and policy analyses using statistical process methodsConsistently review agency policy and ensure consistency in implementationAnalyze and track productivity and performance levels and consistently assess ways to improve the programPrepare regular reporting based on organization and grant related requirementsPrepare, present and/or recommend technical and program information and other training programs designed to educate staff on quality standards and requirementsInterpret, apply and recommend changes to organizational policies and proceduresWork with department supervisor or manager to develop an action plan to meet specific department quality program objectivesMonitor national and state quality assurance standardsAchieve quality assurance operational objectives by contributing information and analysis on existing program plans and reviewsRecommend practices, productivity, quality and customer-service standardIdentify problems, determine and recommend system improvements and monitor the approved changesValidate quality processes for each program by establishing product specifications and quality attributes; measuring tools; documenting evidence; determining operational and performance qualification; writing and updating quality assurance proceduresMaintain and/or collaborate and improve program's quality by completing a manual on program requirements, systems used compliance and auditsCollaborate with members of management team to develop new processes when/if necessaryFollow the funding sources requirements and Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services providedOperate standard office equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills and Abilities: Knowledge of:
Advanced concepts, principles and practices of national, compliance and state quality assurance standardsIntermediate concepts, principles and practices of quality standardsAdvanced concepts, principles and practices of qualitative analysis techniquesSkill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
Partner with other functional areas to accomplish objectivesFacilitate meetings, ensuring that all viewpoints, ideas and problems are addressedAttend to detail while maintaining a big picture orientationGather information, identify linkages and trends and apply findings to assignmentsIncite enthusiasm and influence, motivate and persuade others to achieve desired outcomesInterpret and apply policies and identify and recommend changes as appropriateOrganize and prioritize multiple tasks and meet deadlinesCollect and analyze data to establish and draw valid conclusionsCommunicate effectively, both orally and in writingWork independently as well as collaboratively within a team environmentEstablish and maintain effective working relationships at all levels of the organizationEducational/Previous Experience Requirements: Minimum Degree Required:Bachelor's degreeRequired Disciplines: Education, Social Science or related field~and~
At least 2 years in quality assurance and process improvementAny equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications: Licenses/Certifications Required at Date of Hire:Quality or Project Management certification a plusTeaching Certification required for postings in the Youth & Education departmentWorking Conditions: Hours: Normal business hours, some additional hours may be required
Travel Required: None generally required; Local, in-state, national, and international travel, up to 10%
Working Environment: Climate controlled office
