Salary: $40,675.00 - $50,844.66 Annually
Location : Hickory, NC
Job Type: Full Time
Job Number: ********
Department: Information Technology
Opening Date: 04/19/2024
Closing Date: 5/5/2024 11:59 PM Eastern
Salary Depends on Qualifications: Yes
Description
For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.
Hickory, North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 43,000 residents call Hickory their home and Hickory is the hub of a 350,000 metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and eighteen gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out Hickory at or for a web portal all about Hickory and the surrounding areas and what makes Hickory a "Well Crafted" City.
Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.
All offers of employment are contingent on the successful completion of a post-offer functional prework screen and a drug screen. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves, or others. All applicants are subject to a background check
This position is part of a team that is responsible for the evaluation, administration, maintenance, and expansion of the City's mission-critical network infrastructure, including, but not limited to: LAN/WAN, Wi-Fi, Unified Communications, Network Security, Virtual Infrastructure and Backup and Disaster Recovery systems.
Major Duties
Provides initial support for desktop computers, laptops, printers, projectors, library automation technology, phones and phone network servers, and other technology; troubleshoots and repairs software and hardware problems. Part of a three-person service desk team.
Installs and supports new technology equipment; maintains equipment inventory in a digital IT asset management solution.
Configures and maintains the Computer Aided Dispatch and Records Management
System.
Generates reports and statistics for presentation to staff and supervisors.
Maintains knowledge of networks; assists with network monitoring and troubleshooting; installs and maintains network operating systems on network servers.
Assists with evaluating and obtaining quotes for technology equipment and software; makes recommendations.
Assists in training coworkers in the utilization of software and hardware resources.
Interacts with users to determine technology solutions to problems and improve efficiency.
Performs related duties as assigned by the Chief Information Officer.
Knowledge and Qualifications
Entry level knowledge of server and workstation hardware and troubleshooting abilities.
Entry level knowledge of switch, hub, and cabling design, configuration, and maintenance.
Entry level knowledge of system and network design.
Entry level knowledge of TCP/IP protocol, and wireless communication protocols such as RDLAP and EDACS.
Entry level knowledge of basic programming and scripting language (i.e., Windows scripting host, Unix shell programming, and VB).
Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
Proven skill in time prioritization and management.
Proven skill in troubleshooting and problem solving.
Experienced skill in the operation of computer equipment.
Experienced in oral and written communication.
MINIMUM QUALIFICATIONS:
Knowledge and entry level competency commonly associated with the completion of a baccalaureate degree in a course of study related to the information technology or computer science.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar Information Technology position for one to two years.
Supplemental Information
SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of very general instruction and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection and interpretation in application.
COMPLEXITY: The work consists of varied technical duties. Frequently-changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, design, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all city departments.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.
WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and in automobiles.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
The City of Hickory provides a generous benefit package, in addition to salary: 11 paid holidays
12 paid sick leave days per year
Paid vacation
City-paid individual health insurance (H.S.A.)
Low-cost dental and vision insurance
Employee Assistance Program - 5 FREE visits
12.89% contribution per employee to the NC Local Government Retirement System
Up to 5% matching contribution to 401k
Free Life insurance of 1.5 times salary up to ($125,000)
Tuition Assistance Program
On-site Wellness Clinic
A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance; All at very competitive rates.
Benefits package valued at over ($12,500) annually.
*Employees working in seasonal/part-time positions are not eligible for benefits.*
01
Do you have a minimum of a high school diploma or a high school equivalency certificate (such as GED, Task, HiSet etc.)? Yes
No
02
Please select your highest level of education. Master's Degree
Bachelor's Degree
Associate degree
High School / GED
03
Do you have a valid North Carolina Driver's License or the ability to obtain a valid NC license within 30 days of beginning work? Yes
No
No, I have driver's license from another state.
04
Describe your skills and/or experience as it relates to this advertised position
05
Please list all relevant certifications, trainings and specialties.
06
What are your salary expectations?
07
Do you have any relatives currently employed by the City of Hickory?Two members of a family (relatives as defined below) shall not be employed if such employment will result in an employee directly or indirectly supervising a member of his/her family, or if one member occupies a position which has influence over the other's employment, promotion, salary administration or other management or personnel consideration. "Relative" is defined as spouse, parent, child, sibling, uncle, aunt, nephew, niece, first cousin, grandchild, grandparent, (including corresponding half, step, in-law, and adopted relationships), or any member of the employee's household. The term also includes domestic partners (a person with whom the employee's life is interdependent and who shares a common residence), and, a daughter or son of an employee's domestic partner.) Yes
No
Required Question
