Intakes Specialist

Job summary
Intakes Specialist role at WPOResponsible for providing exceptional customer serviceAssist employees in locating valuable resources and referrals
Job seniority: entry level
Responsibilities
• Assess the needs of employees through targeted questioning• Gather personal information and details about the individual requiring care• Provide clear explanations of the issues and needs• Obtain desired geographic locations for referral searches• Deliver high quality customer service through written and verbal interactions• Perform quality assurance callbacks to clients• Ensure high-quality work with accurate data entries• Maintain proper spelling and grammar
Requirements
• Bachelor's Degree• Strong written and spoken communication skills• Excellent customer service skills• Proficient in conflict resolution• Ability to organize and prioritize effectively• Outstanding organizational and interpersonal communication skills
Key Skills Needed
• Written and spoken communication• Customer service• Conflict resolution• Organization• Prioritization• Interpersonal communication
Benefits
• Full benefits package• Paid time off• 401k match• Training/tuition reimbursement• Gym reimbursement• Wellness rewards• Access to EAP benefits and all WPO services• Mentorship Program• Employee exchange programme• Comprehensive training provided