Front Desk Associate

Full job description Posting Details Position Information
Recruitment Number 1495


Number of Vacancies 1


Working Title Front Desk Associate


Classification Title Administrative Assistant II


Proposed Salary to be Offered 16.00 per hour


Appointment Percentage (Budget) 50


Position Summary Looking for a part-time office position that offers a chance to make a meaningful impact on others with a predictable daytime schedule?


The Counseling & Testing Center (CTC) at the University of Wisconsin-La Crosse seeks applications for an Administrative Assistant II. Under direct supervision of the Assistant Director, this position provides a wide variety of assistance to the CTC in general administrative functions, encompassing administrative, office, clerical, computer, and testing support. This position serves as the primary point of contact for students, faculty and staff who contact the CTC, and as such, assists in the coordination front desk activities.


This is a 50% FTE University Staff position (20 hours per week) with a 12-month appointment.


The typical work schedule for this position is mid-morning to mid-afternoon, Monday through Friday. Scheduled hours may vary (depending on office needs and employee availability) and will be negotiated with the successful candidate upon hire, but will not include evenings or weekends. Hours could increase based on departmental funding. The starting salary is $16.00 per hour.


The successful applicant will embody a reliable and compassionate presence at the CTC. This includes a commitment to multiculturalism, diversity and inclusive excellence, and an ability to work with students and colleagues from diverse backgrounds. Due to professional accreditation standards, current students are prohibited from access to confidential information or doing client scheduling; therefore, current UWL or Western Technical College students are not eligible for this position.


Application review will begin immediately and with a priority review date of April 26th, 2024. The projected start date is May 20th, 2024.


Position Type Staff/Administrative


Pay Basis Hourly


FLSA Non-Exempt


Contingent Upon Funding No


Is this position eligible for employment sponsorship, (H1B or PERM)? No


Required Qualifications Minimum of high school diploma or equivalent. The ability to provide an atmosphere of compassion and empathy. The ability to communicate effectively and respectfully to persons from all backgrounds, and commitment to ongoing learning about our students' identities so as to provide affirming and accessible services to all. Knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.). Ability to use discretion and good judgment regarding confidential information. Effective oral and written communication skills. Excellent organizational and time management skills. Preferred Qualifications General knowledge of medical/mental health office procedures, including the use of electronic medical record-keeping systems. Knowledge of and compliance with all department policies and procedures, including HIPAA and FERPA. Knowledge and experience in the use of e-mail (i.e. Outlook, Gmail) functions including electronic calendars. Ability to coordinate projects, work independently, and set priorities to meet the demands of the position. The ability to manage multiple priorities in a fast-paced environment. Knowledge of policies, procedures and protocols of an administrative office. Ability to meet and work effectively with people across multiple levels of the organization. Ability and willingness to maintain and enhance professional competencies by participating in professional development workshops, seminars, and training sessions, related to current position responsibilities. Physical Demands Reasonable Accommodations
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.


All position descriptions are required to provide physical demands and working conditions/environment and may not be published in the job announcement. For information on the physical demands and/or working conditions/environment for this position, please contact Human Resources at or


Working conditions and environment Office setting


Miscellaneous Information Information about your benefits
Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:


excellent flexible health insurance with low co-pays and good coverage. paid holidays and sick days. sick leave may be converted at retirement to pay for health insurance post-work at UWL. after 5 years of employment, you become vested in our retirement system which ensures income post-career. benefits at UWL are highly competitive with local industry and some of the strongest in state and nation. Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.



Information about UWL and the Surrounding Region
The University of Wisconsin-La Crosse is a top-rated, comprehensive University of Wisconsin campus, located in the beautiful Driftless Area of southwestern Wisconsin. Known for scholarship, academic rigor, physical activity and a close-knit community, UWL remains dedicated to its century-old mission to train the whole person — "the mind and body."


UWL has earned a strong reputation nationally for factors such as graduation rates, return on investment and great outcomes for low-income students. It is the No. 2 public college in Wisconsin on Forbes' 2023 America's Top Colleges list. And it is Wisconsin's top-ranked public university with fewer than 25,000 students, according to U.S. News & World Report's list of the Best National Universities.


UWL offers 130-plus degree programs from undergraduate to doctoral levels in the arts, social sciences and humanities; science and health; business; and education. UWL has three colleges: the College of Arts, Social Sciences, & Humanities, the College of Business Administration, and the College of Science & Health, as well as the School of Education and the School of Visual & Performing Arts. UWL has about 447 full-time faculty and instructional academic staff, including 82% with doctoral or terminal degrees.


UWL has strong student success programs that have contributed to a strong retention rate. This fall, students returned to UWL at one of the highest rates on record with 86.5% of the 2022-23 first-year class retained — the highest mark in a decade and the fifth-highest mark in the past 50 years.


UW-La Crosse's strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at


The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty, which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small- town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored 19th century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found at Explore La Crosse and Choose La Crosse.


Learn more about UW-La Crosse here:



AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities, and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.



DEI Statement
UW-La Crosse's diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as "… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff, and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).



Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see or contact the University Police Department at .


Redbook Position Yes


Division/College Student Affairs Division


Description of College / Department / Program / Division / Unit The Division of Student Affairs' role is to enhance and support students learning experience here at UWL. We work closely with faculty, staff, community members, alumni and most importantly, students to provide quality programs and services which promote learning, leadership, involvement, service and the celebration of diversity. The Division includes a number of departments: Admissions and Recruitment, Campus Child Center, Counseling and Testing, Student Health Center, Intercollegiate Athletics, Recreational Sports, Residence Life, Student Life, University Centers, and the Vice Chancellor & Dean of Students office. The staff of the Division is truly student-centered and concerned about the holistic development of the student.


Posting Detail Information Posting Detail Information
Posting Date 04/12/2024


Continuous Recruitment Continuous Recruitment First Review Date 04/26/2024


Close Date Special Instructions Application deadlines TO ENSURE CONSIDERATION : Priority consideration is given to those candidates who apply by the listed 'First Review Date'. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.



Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin's Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.



CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.


Position Contact Name Crystal Champion


Position Contact Email