Job Description
Job Description
SmartHire is looking for a Customer Service – Rate Specialist for a client in Tacoma WA. This is a Direct Hire position. The ideal candidate will have a minimum of 2 years of recent billing experience within the transportation or similar industry.
Salary:
$50k-$55k DOE
Benefits:
health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
Schedule:
M-F 8am – 430pm – (after training flexible start time between 630am – 8am + 1 remote day)
Summary:
This position is responsible for providing excellent customer service by documenting and communicating cargo and rate information accurately and efficiently.
Responsible for creating timely and accurate invoices.
Responsibilities
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Manages customer transactions including Documentation, Rating, Pre-Auditing, and Problem Resolution.
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Develop an understanding of customer business models/processes for all accounts.
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Evaluate customer needs and recommend solutions.
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Educate customers regarding documentation and regulatory requirements.
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Process paperwork and attach documentation to bookings.
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Complete daily/weekly department task (TAG, Weekend charges, Sub report, Load ID numbers, Shipment with no terms, TB report, AFF drays).
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Run and audit various reports.
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Daily communication with other departments.
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Provide support throughout the department.
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Perform accurate and efficient data entry/keyboarding.
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Report on developing market conditions, service issues and competitive activities.
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Effectively perform additional duties, as assigned.
Experience:
·
2 years of billing experience within transportation or similar
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Associates Degree preferred
·
Strong MS Office
·
Strong written and verbal communication skills
SmartTalent is an Equal Opportunity Employer
Company Description SmartTalent is your regional Staffing and Recruiting expert and we have the resources to help you with your job search and get you working. We have Full Time, Part Time, Seasonal, Contract, Temporary, Temp to Hire and Direct Hire opportunities. SmartTalent services a variety of Industries and Positions including Warehouse, Production, Distribution, Skilled Labor, Hospitality, Manufacturing, Office, Clerical, Accounting, Customer Service, Technical and much more. We offer Weekly Pay, Direct Deposit or Pay Card, Health Benefits, Sick Time, Referral Bonuses, Hiring Bonuses, 24 hour Answering Service, Employee Recognition and much more.
Not the right job for you but ready to find a great position, or if you would like to expedite the process, you can apply online at
www.smarttalent.net
click Apply Online or click the following link:
https://hrcenter.ontempworks.com/en/smarttalent
Company Description
SmartTalent is your regional Staffing and Recruiting expert and we have the resources to help you with your job search and get you working. We have Full Time, Part Time, Seasonal, Contract, Temporary, Temp to Hire and Direct Hire opportunities. SmartTalent services a variety of Industries and Positions including Warehouse, Production, Distribution, Skilled Labor, Hospitality, Manufacturing, Office, Clerical, Accounting, Customer Service, Technical and much more. We offer Weekly Pay, Direct Deposit or Pay Card, Health Benefits, Sick Time, Referral Bonuses, Hiring Bonuses, 24 hour Answering Service, Employee Recognition and much more. \r\rNot the right job for you but ready to find a great position, or if you would like to expedite the process, you can apply online at www.smarttalent.net click Apply Online or click the following link:\r\rhttps://hrcenter.ontempworks.com/en/smarttalent
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