Full job description SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $126,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description Provide support on technical issues requiring in-depth debugging and expertise in production software applications. Train users in need of assistance. Perform tests on new application code and application maintenance. Deploy software upgrades to users.
Role Objectives: Delivery Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages. Analyze impact of reported service issues and quickly develop remediation plans. Implement deployment of application code changes and upgrades to both testing and production environments. Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
Role Objectives: Interpersonal Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications. Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features. Engage with key application users to study key business processes, and advise on building procedures to best utilize application features. Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications.
Role Objectives: Expertise Exhibit mastery with support and reporting tools, incident management and issue analysis to improve support procedures and methods. Display comprehensive knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification. Possess required knowledge of application development languages to enable real-time debugging of application issues and troubleshooting of code. Show ability to provide counsel to business units in planning and implementation of business applications.
Qualifications and Skills Recommended years of experience: 7
Additional Requirements D&I Commitment
Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at .
