Customer Success Representative - Remote Work

Job Description:

Express Scripts Holding is seeking a part-time Customer Success Representative to join our remote team based in Houston, Texas. As an Entry Level Customer Success Representative, you will be responsible for building strong relationships with our customers to ensure their satisfaction with our products and services.

Responsibilities:- Provide excellent customer service through various channels including phone, email, and chat- Assist customers with product inquiries, issues, and escalations- Work closely with other departments such as sales, marketing, and product development to resolve customer concerns- Proactively reach out to customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling- Maintain accurate records of customer interactions and transactions- Collaborate with the team to improve overall customer experience and satisfaction- Stay up-to-date on industry trends and best practices in customer success

Requirements:- 1 year of experience in customer service or a related field- Resilient and reliable personality traits- Strong leadership and critical thinking skills- Excellent communication and problem-solving abilities- Ability to work independently and as part of a team- Flexibility to work a part-time schedule with the possibility of occasional travel- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Travel opportunities for training and conferences- Company transportation for remote team members- Relocation allowance for employees who may need to move for the role- Promote work-life balance and employee well-being with flexible scheduling and remote work options

Equal Opportunity Statement:Express Scripts Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: May 15, 2024

We look forward to welcoming a motivated and dedicated Customer Success Representative to our team. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.