Online Client Support Representative

Job Description:

CarMax is seeking an Online Client Support Representative to join our team in San Antonio, Texas. As an Associate Level position, the Online Client Support Representative will be responsible for providing exceptional customer service to clients through various online platforms. This part-time position requires a minimum of 2 years of experience in a customer service role.

Responsibilities:- Interact with customers via online chat, email, and phone to provide support and assistance with inquiries- Maintain a high level of professionalism and customer service at all times- Assist customers with placing orders, tracking shipments, and resolving any issues that may arise- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and promotions to better assist customers- Communicate effectively with customers to ensure their needs are met in a timely manner

Requirements:- Adaptable and reliable personality traits- Strong strategic planning and attention to detail skills- Minimum of 2 years of customer service experience- Excellent communication skills, both written and verbal- Ability to work in a fast-paced environment and prioritize tasks effectively- Proficient in computer software and online platforms- High school diploma or equivalent

Benefits:- Paid Time Off (PTO)- Travel opportunities- Vision insurance

Working Environment:At CarMax, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch service and support to our clients, both online and in-store.

Equal Opportunity Statement:CarMax is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.