Customer Partner

Full job description We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

YOUR FUTURE ROLE Within SAP Signavio's Strategic Customer Transformation Team you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments. Within this role you will further act as trusted value and transformation advisor (post sales) for assigned customers giving them guidance along SAP Signavio's customer engagement model to reach their business goals and to ensure value realization with our solution from Discovery to Realization in Post-Sales.

To thrive in this role, you are someone who appreciates hands-on consulting-style work, value delivery, close collaboration, open communication and feedback.

SAP is consistently recognized as one of the world's top employers. Now it's your turn to take the next step and help create the future. Overall duties within SAP Signavio's Strategic Customer Transformation team include, but are not limited to:

Drive customer success and value realization:
Stay engaged at our strategic customers as trusted change and transformation driver, thought leader and advocate for SAP Signavio's value-driven transformation approach Focus on enduring strategic engagements and customer relationships to sustainably scale SAP Signavio suite usage focusing on long-term engagements and sustainable client relationships Strategically develop the adoption and consumption of SAP Signavio suite, methodology and value accelerators by driving customer value case creation, value realization and real transformation impact
Collaborate with regional sales, customer success, services functions and external partners to:
Best support our strategic clients across adoption, consumption and expansion Establish value governance and transformation best practice to ensure customer success Be actively engaged as "hands-on" transformation advisor taking responsibility for achieving results across engagement teams Build trust and credibility with key customer stakeholder by thought leadership and dedication to tangible outcomes
Continuously drive the design of an impactful engagement:
Own the creation of customer success stories Define the customer engagement process in order to develop strategic customers across customer value Include value management approaches into the strategic engagement methodology Consolidate global best practices from the field
In order to be successful, you bring the following skills and experience:
Business Consulting experience (beyond technical implementation) and/or experience as a hands-on Business Value Architect / Manager with accountability for a clients transformation outcomes is a must Practical experience in Continuous Improvement and Lean/Agile methods Lean Six Sigma or similar certifications are an asset Deep knowledge and practical experience in the area of data-driven Business Process Management (BPM) and/or Process Mining Practical experience in ramping-up process management functions and centers of excellence (CoEs) as a consultant or CoE lead Expert knowledge on process automation, mining and management technology (SAP Signavio or competitor solutions), its implementation, application and usage for continuous value creation Practical experience in value-driven transformation approaches from value discovery to realization Deep Knowledge in setting up agile program organizations and connect those with a process-oriented IT-Architecture and execution approach Experience in Client Relationship, Stakeholder and Change Management Practical experience in setting up holistic E2E-Transformation Processes (Method-Process/Tool-Data) proven in big strategic transformation programs is an asset Experience in connecting the world of business process management with the world of IT-implementation (ALM) to cover the end-to-end process lifecycle is an asset Ability to connect business and IT transformation including a deep methodological understanding why to implement in a process oriented fashion is an asset Practical experience in Enterprise Architecture Management, additionally to Business Process Management is an asset
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132,000-281,400 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 385893 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid