Chat Support Assistant - Work From Home

Job Description:

Hertz Global Holdings is seeking a Chat Support Assistant to work from home. As an Associate level position, the successful candidate will be responsible for providing exceptional customer service and support to clients via chat. This part-time role is ideal for individuals with at least 4 years of experience in customer service and who possess a hardworking and dedicated attitude.

Responsibilities:- Responding to customer inquiries and providing support through online chat- Assisting customers with booking reservations, managing accounts, and resolving issues- Researching and troubleshooting customer concerns to provide accurate and timely solutions- Collaborating with team members to ensure seamless communication and superior customer service- Utilizing software systems to track customer interactions and maintain accurate records

Requirements:- Minimum of 4 years of experience in customer service or a related field- Strong communication skills and the ability to work well in a team environment- Excellent research skills to effectively resolve customer inquiries- Proficiency with computer systems and software applications- Must be self-motivated, detail-oriented, and able to work independently

Benefits:- Disability insurance- Parental leave- Profit sharing

Working Environment:At Hertz Global Holdings, we prioritize employee well-being through health and wellness initiatives. Our virtual team is dedicated to creating a supportive and inclusive work environment where all team members can thrive.

Deadline to Apply:May 8, 2024

Equal Opportunity Statement:Hertz Global Holdings is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.