Job Description and Duties Under the general direction of the California Network and Telecommunications (CALNET) Program's Operations IT Manager I (IT Mgr I), the IT Specialist II (IT Spec II) performs a variety of very complex tasks including analysis and implementation of strategic telecommunications program initiatives, evaluation and continuous improvement of operational processes, and development and monitoring of contractor oversight methods and practices. CALNET Operations supports over 2,100 customers who utilize statewide telecommunications contracts offering voice, data, broadband, cellular, contact center and 1,000s of related services. CALNET Operations also leads contractor oversight, monitoring and compliance efforts performed by various staff and teams throughout the Program. The IT Spec II serves as the lead technical resource responsible for mentoring other staff and independently conducting the most complex assignments, and must have ability to assess complex technical studies, surveys, and telecommunications software, hardware and services provided by private industry suppliers to oversee contractor compliance with contract terms and conditions as well as support customers purchasing services offered by the CALNET contracts.
The CALNET Program establishes and manages a suite of telecommunications and network services contracts for the State of California and local public entities. Through the CALNET Program, California Department of Technology (CDT) establishes telecommunications policy for the state's executive branch agencies.
This position is designated under the Conflict-of-Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete form 700 within 30 days of appointment. Failure to comply with the Conflict-of-Interest Code requirements may void the appointment.
You will find additional information about the job in the .
Working Conditions Possess proficiency with a personal computer and Microsoft business applications. Possess proficiency with using web sites, databases, Service Desk software applications, and business application systems that support the contract development and management functions. Work additional hours as needed (frequency varies). Travel as needed (the most frequent travel is local; rare overnight trip). Special Requirements STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED
The SOQ must be submitted with your State Application (STD 678). Applicants must answer each question in its entirety and follow all instructions for answering the questions in the specific order to be considered for the position. Applicants who fail to submit an SOQ as outlined may be disqualified from the selection process.
NOTE : Resumes, cover letters, and other materials will not take the place of the required SOQ. Instructions:
Response to the Statement of Qualifications (SOQ) must total no more than two (2) pages in length and should be formatted with a font of Arial 11pt, double spaced and the margins on the top, bottom, and sides of the pages should be one inch. The SOQ pages must have a header that includes the Job Control # (JC#), your name, and "Statement of Qualifications" appearing below the JC# and your name. All header contents must be centered. Please number your responses, and provide a written narrative that clearly addresses the following SOQ prompts: Describe your leadership style. Provide examples of when you have communicated technical concepts for a non-technical audience. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to :
Apply creative thinking and leadership in the architecture and design of IT business processes and supporting systems. Prepare professional written reports and presentations, and present technical, procedural or policy information in plain language, both orally and in writing. Effectively manage vendors and validate vendor reporting. Effectively lead, train and mentor other staff. Effectively solve customer service inquiries, problems and issues with tact, diplomacy and professionalism at all times. Understand and apply experience and knowledge of troubleshooting telecommunications and network service issues, including SLAs and ITIL principles. Work independently as well as cooperatively with others on complex assignments and maintain effective working relationships, as well as confidentiality. Analyze information and situations, reason logically, identify and solve problems, draw valid conclusions, and develop effective solutions. Successfully manage changing priorities, multiple tasks, and deadlines. Use a wide array of technology tools including MS Teams, PowerPoint, Office, Adobe, databases, video recording tools, SharePoint, FTP, reporting tools, databases, and others. Benefits Benefit information can be found on the website and the website .
The Fine Print When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box ; otherwise, your application may not be processed.
If you have questions about the State Hiring Process visit our Career Opportunities webpage at .
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment. Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Required. Please see "Special Requirements" section for instructions.
