Call Center Nurse Rn

Job summary
Call Center Nurse RNLocation: Remote in Plymouth, MNOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
Job seniority: associate level
Responsibilities
• Telephonic nurse triage services• Provide education to patients, deploying best practices and standard workflow in their daily activities• Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and can make recommendations to improve processes• Apply established protocols, criteria, and contract guidelines• Coordination of the team approach to management of patient care• Analyze, investigate, and resolve individual care quality, coordination of care, service and access issues• Contact patients and providers regarding clinical needs for continuity of care• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
• Associate's Degree (or higher) in Nursing• Unrestricted RN Compact State License and California RN License• 3+ years of experience in a clinical, managed healthcare, or healthcare setting• Preferred Qualifications: 2+ years of clinical triage in either an ED, Urgent care, or ICU setting• Excellent understanding of health-service related processes relevant to assigned role and responsibilities• Proven and solid interpersonal skills, and high level of computer literacy• Ability to work nights, weekends, and holidays