Job Description:
AutoNation is seeking a Web Chat Specialist to work from home in Seattle, Washington. This part-time position requires an Associate Level of seniority with at least 2 years of experience in a similar role.
Responsibilities:- Engage with customers through web chat to provide assistance, answer questions, and address concerns in a timely and professional manner.- Handle customer inquiries, resolve issues, and escalate complex cases to the appropriate department.- Maintain a high level of customer satisfaction by delivering exceptional service and building rapport with clients.- Collaborate with team members to optimize chat processes and improve customer experience.- Adhere to company policies and procedures while handling confidential information securely.
Requirements:- Demonstrated ability to work independently and efficiently in a remote setting.- Strong communication skills and attention to detail.- Proficiency in typing and using chat software.- Driven and adaptable personality traits.- Soft skills such as cooperation and critical thinking.- Must have a reliable internet connection and a quiet workspace.
Benefits:- Retirement plan- Paid sick leave- Gym membership
Working Environment:The successful candidate will have the opportunity to build strong relationships with colleagues, clients, and partners in a supportive and collaborative work environment.
Equal Opportunity Statement:AutoNation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: June 3, 2024.
Join AutoNation and be part of a dynamic team that is dedicated to delivering exceptional customer service in the automotive industry. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
