Vice President, Service Management Ii

Vice President, Service ManagementBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellonis all about. We're seeking a future team member in the role ofVice President, Service Managementto join our ENTERRPISE DATA MANAGEMENT team. This role is in - HYBRID.Enterprise Data Management is focused on implementing enterprise data & governance, delivering the firm's master data strategy, driving holistic access to data via our Lake, and enabling the business to deliver advanced outcomes for ourselves and our customers using AI/ML techniques.In this role, you'll make an impact in the following ways: Responsible for leading the strategic planning, execution, and oversight of data driven programs aimed at modernizing data management process, technology, and capabilities across the organization. Overall strategic leader recognized in the whole organization as the spokesperson for delivery of governance enhancement initiatives. Communicates and promotes the design, delivery, and adoption of data governance best practices. Communicates and promotes the Data Governance Contract Lifecyle, initiates process improvements, and sets goals. Influences stakeholders. Provides guidance and support to team members as the assigned work is being delivered.Develops process documentation, including process interaction models, tooling requirements, key metrics, and controls. Works with the program delivery leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team.Collaborate with cross-functional teams, including data governance, data architecture, data engineering, to ensure alignment and integration of data governance efforts. Drive cultural change and organizational adoption of modern data management practices, methodologies, and technologies in alignment with regulatory expectation and industry best practices. Plays a critical role in shaping the future of data management and enabling the bank to harness the full potential of its data assets. To be successful in this role, we're seeking the following: Advanced degree in business management, computer science or a related discipline, or equivalent work experience required 2+ years of management experience; 5 years of performing a global role experience; 2+ years in IT Service Management role required; experience in the financial services industry is a plus.Strong project management skills with the ability to manage large scale, cross functional projects, and initiatives from inception to completion. Experience with governance structures, processes, and metrics to monitor progress and impact. Motivates analysts to maximize their contributions and encourage professional growth. Ensures the assigned process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose. Develops and manages IT processes and controls in collaboration with enterprise process design team to ensure quality is maintained to meet business objectives.Demonstrated experience in leading data transformation initiatives within the financial services industry. Minimum of 5 years of experience in data management, data governance, or related roles. Proven ability to lead and inspire cross -functional teams and drive cultural change within an organization. Strong leadership, communication, and stakeholder management skills are essential. Deep understanding of data management principles, practices, and technologies, including data architecture, data quality, and data governance. Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users. Contributes to the achievement of organizational objectives, drives the strategic direction of process and tools for the organization by leadership.At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion, Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast CompanyCDP's Climate Change 'A List'Subject matter expert responsible for supporting process leads in development, implementation, mentoring of, and maintenance of ITSM processes, training, requirements management, and testing, as well as contribute to development of strategic solutions.Communicates and promotes the process. Influences process stakeholders. Defines new and redesigns existing ITSM processes, serves as subject matter expert to lower level analysts, reviews initial drafts produced by lower level analysts and takes them to the next level prior to review and approval by management. Identifies areas for improvement in the process and supporting technology. Works with the supporting technology teams and customers to develop user stories, develop test scripts, conduct testing, participate in migrations, deliver training, update relevant documentation, and provide early-live support when the process and/or supporting technology changes are introduced. Prepares and distributes ad-hoc and scheduled reports.Escalates issues to Technology leadership. Identifies areas for improvement in the process and supporting technology. Provides technical expertise and advice to Technology and Business process practitioners and users. Coaches, trains and guides process stakeholders and team members. Develops and conducts training and presentation, as needed. Develops and conducts training and presentation, as needed. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Coaches junior analysts.Contributes to the achievement of organizational objectives and leads process and tools implementation and executes relevant activities.MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience5+ years of experience in IT; 2+ years in IT Service Management role required; experience in the financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $81,000 and $179,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.