The Events Management Manager is responsible for coordinating logistics of meetings and events that take place in the firm's in-house conference facility. They also oversee the conference center planners responsible for providing meeting planning services. This role will ensure global standards are maintained along with the highest level of service excellence and operational effectiveness. They will work closely with colleagues in Technology as well as Regional Management to create an outstanding experience for every day users. They are also responsible for reporting, maximizing utilization, escalations, last minute space requests and working on special projects within a global and regional effort. Job Responsibilities Manage in-house conference center planning team across region Handle day to day challenges team presents and assist driving towards a solution Ensure standard operating procedures are being followed to maintain a high level of customer service Distribute meeting & events according to skill level to conference center team Interact with various levels of senior management and line of business representatives to deliver outstanding service and a first class experience Maintain relationship with in-house caterer, technology team and operations Review management of meeting space in order to maximize utilization Participate in daily operations meeting as well as weekly review Execute pre and post conference call when applicable, capturing details in EMS Cover reception desk essential functions; answering telephone calls, returning emails promptly Work on projects related to enhancing the Conference/Client Centers locations, planners and overall client experience Manage mid-year and annual performance review of staff Determine training and development points for team Controls - risk and compliance knowledge and adherence Required Qualifications, Skills and Capabilities Six plus years' experience in the hospitality industry managing guests experiences Understand the meeting planning process and management of the customer experience Experience in managing a local and remote team Highly organized, with ability to handle multiple tasks and apply judgment to prioritize Knowledge of food and beverage and catering services Working knowledge of audio visual Decision maker who can work in a fast paced diverse environment Experience in business process and procedures Analytical and budget planning experience Strategic and risk planning Computer skills, MS Office (excel, word, power point), Event Management System (EMS) a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary
New York,NY $99,750.00 - $160,000.00 / year
