Tier I Helpdesk Technician

Job summary
Tier I Helpdesk TechnicianLocation: Portland, OR (Homestead area)Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation.
Job seniority: entry level
Responsibilities
• Remotely troubleshoot and diagnose customer's network connectivity, PC, VOIP, and server issues• Work closely helping to resolve issues with sales representatives and VOIP engineers• Work with customers to troubleshoot any issues
Requirements
• Associates or Bachelor's degree• 1-2 years professional IT experience mixed with a willingness and capability to learn• Ability to problem solve• Some System Administration experience• Excellent written and oral communication skills• Ability to work in a fast-paced environment• Working knowledge of Microsoft Office 365
Benefits
• Advancement and growth into leadership roles• Team-player environment• Medical/Dental/Vision/Life insurance plans• Matched 401k• PTO, Vacation, Sick Leave• FSA/HSA Programs