Technical Support Analyst ONSITE POSITION - Will start on the day shift, but will move to 2nd or 3rd shift at a later date.
Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment, and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system. Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines. Skills: Strong Customer service skills Exceptional work ethic Positive attitude, We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement. Computer or Other Skills: General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks. General knowledge of IP telecommunications systems. General knowledge of printers 3 years of recent Desk Side Support required with Hands-on Experience
Education:
BS in IT or related field PREFERRED or equivalent experience
1-3 Years PC/LAN For more information please contact Tom Mazzulla at Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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