JOB SUMMARY:Oversees the daily operation and is the first point of contact for team members, guests, and interdepartmental partners in partnership with the Premium Services Supervisor. Responsible for executing operation plans and ensuring operational readiness for Cabanas/Premium Seating and Towels. Responsible for leading the team, coaching, and ensuring guest service standards are met. Maintains appropriate staffing levels, budgets and required inventory. Accountable for training related functions.MAJOR RESPONSIBILITIES:Assists management with the consistent execution of daily sales, guest service and operational standards within Cabanas/Premium Seating and Towels. Performs all operational duties related to daily opening and closing, reacts to the business by responding to escalated guest situations and technical issues within the Cabanas and Premium Seating. Responsibilities also include, but not limited to managing inventory, using programs to enhance the guest experience, performing audits and completing end of day processes including area cleanliness, monitoring safety requirements, and ensuring the overall show quality of all areas of the business.Manages and maintains all facets of daily Cabana and Towel Operation. Assigns tasks and monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that all premium products, guest assistance tools, supplies and workstations are in good working condition and properly stocked. Orders and maintains operating supplies. Makes certain that team members are wardrobe compliant and that established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company.Meets with team members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing. Trains and coaches team members during and after OJT, explains performance and behavioral expectations, provides feedback and recognition to all Team Members. Conducts shift meetings for team members each day and reports behavior requiring discipline and documentation to the management team.Responsible for maintaining daily budgets and administrative duties, including but not limited to, reviewing and/or making edits within Kronos to ensure that times are properly entered based on job code and functional unit, approving daily timecards, coding attendance, and completing shift swaps. In the absence of a supervisor, will approve daily scheduling request changes.Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:High School degree or GED is requiredEXPERIENCE:1+ years of leadership experience preferred but not required.3+ months guest service experience preferred but not requiredOr equivalent combination of education and experience.Cash-handling experience preferred for Concierge specifically.Must have strong interpersonal skills, the ability to think on your feet.ADDITIONAL INFORMATION:Responsible for partnering with Parkwide departments in efforts of meeting sales goals, upholding guest service expectations, managing inventory, leading, and training team members, and maintaining the integrity of the operation by ensuring guest service and operations standards are met.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
