System Integration Specialist Location Jackson, TN : Summary/Objectives The System Integration Specialist will be responsible for the network installation and configuration of connected devices. Additionally, this role will support Technical Service Representatives, software integrations, and handle print/scan/software escalations. This individual will be required to utilize the current systems for service call tracking, mileage reimbursement, and payroll. They must maintain their appearance in conjunction with department dress code. They will be required to attend training as directed by their manager.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effectively communicate (phone/email/in-person) with Sales, End Users, and IT departments. Complete installation and configuration of connected devices. Resolve escalated connectivity (print/scan) issues for customer and Technical Service Rep. Software integration. Attend and pass required trainings. Drive company owned vehicle in a courteous and respectful manner. Competencies Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. Attention to Detail - Taking responsibility for a thorough and detailed method of working. Computer Literacy - Using computers effectively and efficiently in the working environment. Continuous learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it. Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors. Oral communication - Shaping and expressing ideas and information in an effective manner. Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Self-confidence - Believing in one's capabilities; dealing confidently with increasingly challenging circumstances; reaching decisions or forming opinions, standing up for his/her interests, and handling failure constructively. Technical Expertise and Usage - Acquiring and applying technical and functional knowledge in a technological area of specialty. Skills Active Listening Collaboration Communication Customer Service Interpersonal Skills Problems Solving Self-Management Work Environment This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Sometimes the work environment will be a customer's distribution center or manufacturing department.
Physical Demands Must be able to drive long distances to support customers. Must be able to carry a laptop bag. Must be able to lift to 100lbs to assemble some device components. Must be able to move equipment (machines typically have casters) to access components. Position Type/Expected Hours of Work Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm. Special circumstances may require the need to work late or on a weekend. Occasional travel on weekends for manufacturer training. Travel Daily travel between customer locations. Occasional travel to attend training or team meetings. Required Education and Experience High school diploma or equivalent.
Preferred Education and Experience Two-year technical degree. Prior experience as a Technical Service Rep or in an IT field. Work Authorization/Security Clearance (if applicable) N/A
AAP/EEO Statement RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties Please note that the is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education Required High School or better in N/A Preferred Technical/other training or better in N/A Skills Required Active Listening Communication Collaboration Customer Service Interpersonal Skills Problem Solving Self-Management
