Support Representative

Job Description:

Johnson Controls is seeking a driven and resilient Support Representative to join our team in Denver, Colorado. This full-time position at the Associate Level requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities:- Provide technical support to customers via phone, email, and chat- Troubleshoot and resolve customer issues in a timely and efficient manner- Document all customer interactions and solutions accurately- Collaborate with internal teams to escalate and resolve complex issues- Develop and maintain a thorough understanding of our products and services- Proactively identify opportunities to improve the customer experience

Requirements:- Bachelor's degree in a related field preferred- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Excellent problem-solving abilities- Strong attention to detail- Ability to thrive in a fast-paced environment

Personality Traits:- Driven- Resilient

Soft Skills:- Cooperation- Problem-solving

Benefits:- Retirement plan- Parental leave- Travel & spending expenses

Working Environment:At Johnson Controls, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to creating a supportive and inclusive work environment where employees can thrive and succeed.

Equal Opportunity Statement:Johnson Controls is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any status protected by law.

Deadline to apply: ********

Join us at Johnson Controls and take your career to the next level as a Support Representative in Denver, Colorado. Apply now to be part of our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.