Customer Care Associate

Job Description:

Humana is seeking a motivated and resourceful Customer Care Associate to join our team in Denver, Colorado. As a part-time Associate Level role with a minimum of 2 years of experience, the Customer Care Associate will be responsible for providing exceptional customer service to our clients.

Responsibilities:1. Handle inbound and outbound customer calls in a professional and courteous manner.2. Assist customers with inquiries, problem-solving, and providing product information.3. Process orders, returns, and exchanges accurately and efficiently.4. Maintain customer records and update information as needed.5. Collaborate with other team members to ensure a seamless customer experience.6. Meet and exceed customer satisfaction and service level goals.7. Identify opportunities for process improvement and innovation to enhance the customer experience.

Requirements:1. Minimum of 2 years of customer service experience.2. Strong communication skills and ability to actively listen to customers.3. Excellent problem-solving skills and ability to think on your feet.4. Ability to adapt to changing situations and handle high-stress environments.5. Proven track record of achieving customer service goals and targets.6. Proficiency in Microsoft Office and CRM software.7. Must be motivated, resourceful, innovative, and adaptable.

Benefits:1. Gym membership2. Paid sick leave3. Disability insurance

Working Environment:At Humana, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and diversity. We provide a supportive and inclusive work environment where employees can thrive and reach their full potential.

Equal Opportunity Statement: Humana is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: April 27, 2024

Join our team at Humana and make a difference in the lives of our customers while growing your career in a supportive and dynamic environment. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.