Support Officer

Responsibilities:- Provide first-line support to customers via phone, email, and chat- Troubleshoot technical issues and provide solutions in a timely and efficient manner- Escalate unresolved issues to the appropriate team members- Document all interactions and resolutions in the customer database- Collaborate with other support officers to improve processes and procedures- Assist with system testing and quality assurance activities as needed- Stay current on product updates and industry trends to provide the best possible support to customers- Ongoing training and development to stay up-to-date on the latest technologies and best practices

Requirements:- Bachelor's degree in a related field or equivalent work experience- Strong communication skills and a customer-oriented approach- Ability to work independently and prioritize tasks effectively- Resourceful problem-solving skills and analytical mindset- Excellent time management and organizational abilities- Proficiency in Microsoft Office and other relevant software applications- Ability to work well under pressure and remain calm in challenging situations- Willingness to learn and adapt to new technologies and tools- A positive attitude and a willingness to go above and beyond to help customers

Benefits:- Visa sponsorship for eligible candidates- Life insurance coverage- Travel and spending expenses covered for work-related activities- Opportunities for growth and advancement within the company

Equal Opportunity Statement:Amgen is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.