Support Manager - Work From Home

Merck is seeking a highly motivated and hardworking Support Manager to work from home, located in San Jose, California. This part-time position is at a mid-to-senior level, requiring a minimum of 6 years of experience in a related field.

As a Support Manager at Merck, you will be responsible for overseeing a team of support staff, ensuring timely and efficient resolution of customer inquiries and issues. You will also be responsible for analyzing data and trends to identify areas for improvement and develop strategies to enhance customer satisfaction. Additionally, you will be expected to provide leadership and guidance to your team, fostering a positive and productive work environment.

The ideal candidate for this position will possess excellent time management skills and have a strong analytical mindset. A proactive and solutions-oriented approach to problem-solving is essential, as well as the ability to effectively communicate with team members and customers.

In return for your hard work and dedication, Merck offers a range of benefits including paid overtime, paid sick leave, and free food. Our working environment is one that encourages curiosity and questioning, recognizing that innovation and growth thrive in an atmosphere of open dialogue and collaboration.

If you are interested in this opportunity, please apply by the deadline of June 1, 2024. Merck is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.

Join us at Merck and be part of a dynamic team dedicated to making a difference in the world of customer support.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.