Job Description:
Veritiv, a leading company in the industry, is seeking a Customer Success Manager to join our team in San Diego, California. This is a full-time remote position at a Mid-to-Senior level, requiring at least 6 years of relevant experience.
Responsibilities:- Develop and maintain strong relationships with clients to ensure their success and satisfaction with our products and services- Act as the main point of contact for customer inquiries, issues, and escalations- Collaborate with cross-functional teams to address customer needs and drive product improvements- Analyze customer data and feedback to identify trends and opportunities for improvement- Provide regular updates and reports to internal stakeholders on customer engagement and satisfaction levels- Develop and implement customer success strategies to drive long-term customer retention and growth- Conduct regular check-ins and reviews with customers to assess their needs and address any concerns- Serve as a trusted advisor to customers, providing expert guidance on best practices and solutions
Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in a customer success or account management role- Excellent communication and interpersonal skills- Driven and passionate about delivering exceptional customer experiences- Strong critical thinking and problem-solving skills- Ability to plan and prioritize tasks effectively- Proficiency in CRM software and other customer relationship management tools- Flexibility to travel as needed to meet with clients in person
Benefits:- Parental leave- Remote work flexibility- Opportunities for travel and professional development- Competitive salary and benefits package
Working Environment:At Veritiv, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to creating a supportive and inclusive environment for all employees.
Deadline to apply: May 24, 2024
Equal Opportunity Statement:Veritiv is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to promoting diversity and inclusion in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
