The Dürr Group is one of the world's leading mechanical and plant engineering firms. Products, systems and services offered by Dürr enable highly efficient manufacturing processes in different industries. Business with automobile manufacturers and their suppliers accounts for approximately 60% of Dürr's sales. Other market segments include, for example, the mechanical engineering, chemical and pharmaceutical industries and the woodworking industry. The Dürr Group operates in the market with five divisions:
Paint and Final Assembly Systems: paint shops and final assembly systems for the automotive industry Application Technology: robot technologies for the automatic application of paint as well as sealants and adhesives Measuring and Process Systems: balancing and cleaning systems as well as testing and filling technology Measuring and Process Systems: balancing and cleaning systems as well as testing and filling technology Clean Technology Systems: exhaust-air purification systems and energy-efficiency technology Woodworking Machinery and Systems: machinery for the woodworking industry We are a growing organization, and we are seeking a Service Team Scheduler/Administrator to join our Team. Together, with the momentum of our business vision, we can achieve international success and added innovation in all of the themes which Dürr influences at a global level.
Location: De Pere, WI
Position Summary Performs daily scheduling for the field service team in North America. Our customers operate manufacturing facilities in a wide range of industries. Our Schedulers play a critical role assigning and dispatching our field resources to our customer facilities.
The successful candidate will ensure the customer needs come first, while at the same time practicing excellent listening, written and verbal communication skills. Your work is in a fast paced, friendly, team environment.
Essential Functions Effectively communicate with internal and external customers on a daily basis and demonstrate urgency to appropriately resolve customer requests. Work closely with internal and external customers to clarify the scope of work and schedule and ensure proper alignment of resources. Prepare and provide quotations for customers. Ability to read, understand, and identify special terms within customer purchase orders, EH&S documents, and other business documents. Demonstrates high attention to detail while searching, updating, and creating work items within a computerized system. Must be adaptable in dynamic environment with an easy-tempered personality and the ability to multi-task. Administer travel documentation when necessary for foreign travel. Provide back-up support to other scheduling positions during absences and high workload. Ability to understand and apply team policies, procedures and basic accounting functions Attend project and team meetings as needed. Other duties as assigned. Competencies Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Detail Oriented - Ability to pay attention to the minute details of a project or task. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one's conduct. Working Under Pressure - Ability to complete assigned tasks under stressful situations. Education 3 years related experience Associates/Bachelor's Degree in business, communication or related degree a plus Computer Skills Demonstrated competency using Microsoft Office Packages SAP and/or Salesforce experience a plus Job Posted by ApplicantPro
