You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourcompany values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Operational Excellence is a First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products, processes, and initiatives. Operational risk is the risk to the current or projected business objectives arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.For these areas of the business, the Operational Excellence team leads governance and implementation of requirements related to several large-scale programs like New Initiatives, Process Risk Self-Assessment (PRSA) Controls and Testing, Third Party Risk, Internal Audit/Regulatory Exams, Information Security, Privacy, Financial Reporting, Physical Security and Business Continuity/Resiliency. In line with Amex's "three lines of defense" approach to risk management, the FLoD Operational Excellence team actively works with Second Line of Defense (such as Info Security, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.TheSenior Analyst, Operational Excellencerole will assist in providing first line of defense operational risk activities for Amex Digital Labs.Key activities of the role will include:Support of several large-scale Operational Risk programs like New Initiatives Approval/Risk Assessment, Third Party Lifecycle Management, Corrective Action/Loss Event Resolution and Process Risk Self-Assessment (PRSA)Be a key partner is developing operationally sound new products and servicesDesign methodology, process, and governance framework for Third Parties supporting Digital Labs ensuring operational activities are executed in accordance with policies, standards, procedures, and regulatory guidanceBe a trusted advisor for the Amex Digital Labs teams; helping enable successful launch of business initiatives with strong preventative and detective controlsPartner with Compliance and General Counsel Office to ensure Amex Digital Labs initiatives and processes comply with applicable laws, regulations, and policies, with effective controls and rigorous testing to prove complianceSupport process improvement activities to streamline efforts, reduce pain-points and execute on automation ideasAssist in identifying trends, themes and tendencies that indicate emerging operational risks by analyzing data and trendsEffectively communicate learnings to business partners to drive necessary responses and actionQualifications:Independent, self-motivated, with an ability to adapt and be flexible in a team environmentWorking knowledge or desire to learn about operational risk processesAbility to manage multiple streams of work concurrently and to prioritize effectivelyProficiency with Microsoft Office, especially MS Excel and PowerPointCapability of translating data-driven insights into actionable resultsAbility to drive change, influence without authority and deliver resultsStrategic thinking, logical, consultative, and adaptive to changeAbility to work independentlyPositive energy, collaboration and excellent communication skills are a mustDigital product and/or payment product experience preferredBachelor's in Business, Engineering or Science fields preferredSalary Range: $55,000 to $105,000 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit ourColleague Benefits Site.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
