at Ford Motor Company in Dover, Delaware, United States
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
This role ensures that the CRM (Salesforce) product supports the company's over-arching goal of "Always-On" customer relationship. This position will initially heavily focus on the CRM experience in the US/Canada & European Markets but will also be responsible for growing and expanding the capability across other global markets in Mexico, South America, and ASEAN regions. This role will be responsible for driving the successful implementation and adoption of Salesforce platform software used by Ford's major markets around the world.
Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase communication productivity for our retail customers? Our group has been tasked to develop a scalable retail customer communication experience using Salesforce platform. Does it sound exciting? Then, join our team as a Salesforce Solution Architecture Expert.
Although this is a fully remote position, we prefer someone who is able to be onsite 1-2 days/ week in our Dearborn, MI office.
In this position… + Provides the technical direction for the CRM Tech Product Line by guiding platform & product teams as we build and deliver foundational cloud capabilities on Salesforce.
+ Works closely with the Product Line Managers, Product Managers, Engineering Delivery Managers, and Product Anchors to include continuous technical improvement in the Product Roadmap.
+ Collaborates with other Product Anchors to reduce complexity across the portfolio, enhance interoperability between services, and make key design decisions across the portfolio.
+ Ensures engineering excellence (e.g. better practices and quality) is achieved within Product Group.
+ Clearly communicate technology strategy and vision to team members and internal and external customers.
+ Innovate and operate with an iterative, agile and user-centric perspective.
+ Provide technical and solutions-oriented point of view and expertise for the development, structure, technology, and tools used within "Always-On" customer relationship management/Salesforce ecosystem.
An ideal candidate will demonstrate… Leadership Skills: + Must be able to think and act strategically, without constraints.
+ Must be able to act with courage and ability to think on your feet – work through ambiguity and problem solve.
+ Must be able to operationalize and assist teams with abstract technology concepts.
+ Strong demonstrated competencies on cloud and digital platforms.
+ Strong communication, collaborative, and influencing skills.
+ Proven ability to work closely with senior leadership.
+ Strong personal presence and capabilities to resolve technical concerns.
Functional/Technical Skills + Experience with Salesforce cloud services and platforms.
+ Demonstrated ability to drive development of highly technical technology services and capabilities.
+ Experience with CICD pipelines.
+ Experience with Salesforce Marketing Cloud Personalization.
+ Experience with Lean methodology and Test-Driven Driven Development.
+ Demonstrated understanding and ability to drive API economy and solutions.
+ Demonstrated understanding and ability to drive highly available consumer-ready Internet properties and technical platforms.
+ Experience collaborating with engineers, designers, and product manager & owners.
+ Excellent communication skills with the ability to adapt your communication style to the audience.
+ Ability to work collaboratively and navigate complex decision-making in a rapidly changing environment.
+ Strong leadership and communication skills and the ability to teach others.
What you'll do… + Work with Enterprise Architecture to mature Salesforce Technical Architecture Standards & Reuse patterns that can be used by Global Retail CRM Product teams to implement solutions faster, integrate with Enterprise Systems and align to best practices.
+ Be a technical expert who has experience building platforms, underlying services for re-use, and DevOps capabilities.
+ Understands business priorities and technical feasibility in order to prioritize the backlog, identify dependencies, and handle risks.
+ Jump in and assist product teams to resolve technical blockers.
+ Focus on delivering product value through reusable services and technologies that other product teams can use.
+ Conduct product and technology experiments, user interviews and other validation techniques to gather feedback and product insights.
+ Lead Discovery / Define work for Intake Triage – the ability to bring clarity to complex business needs.
+ Initiates or translates the product roadmap into manageable product features in the backlog – to build an architectural runway.
+ Assess the technology feasibility of the product roadmap.
+ Work hands-on with the product teams to prioritize, plan, and deliver the platform foundations capabilities.
+ Guide Product Team Anchors and Solution Architects on architecture guardrails and future CRM Strategy.
+ Ensure compliance with mandatory market specific legal requirements (e.g. local data protection or privacy legislation).
+ Identifies areas within software delivery process and application ecosystem that require cohesion across the platform and addresses them through common engineering policies.
+ Employs and/or champions Agile software processes, culture, standard methodologies, and techniques.
+ Communicates openly and frequently with the team by being responsive to in-person prompts.
+ Actively works to identify and remove/ mitigate risks and blockers to product delivery.
+ Assesses the overall health of the product and prompts key decisions to move it forward.
+ Conduct control self-assessments and support Audit reviews on security and deployment standards (i.e. Salesforce).
+ Coordinate with appropriate stakeholders for closure of any audit comments or operationally identified comments, pertaining to ecosystem.
+ Ensure local adherence to Global IT Security Compliance needs.
You'll have… + Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience
+ 5+ years with progressive responsibilities in Software, Information/Data Engineering, Architecture and Agile Framework.
+ 3+ years experience as a senior solution architect working on Salesforce-related programs.
+ Certification in one or more of the following:
+ Salesforce Certified Service Cloud Consultant
+ Salesforce Certified Marketing Cloud Email Specialist
+ Salesforce Certified Sales Cloud Consultant
+ Salesforce Certified Admin
Even better, you may have… + Master's Degree in Computer Science, Computer Engineering, Electrical Engineering or related field
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you
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