The Room Service & Minibar Attendant is responsible for creating a pleasant in-room dining experience for guests, and maintaining in guest room mini bar inventory, processing charges and restocking accordingly.SCHEDULE: Primarily mornings. Must be able to work flexible schedule, weekends and holidays, based on business demands.WORK EXPERIENCE: Minimum 1-year serving experience, equivalent, or a combination of education and experience. Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.EDUCATION: High School Diploma or equivalent.KNOWLEDGE, SKILLS, ABILITIES:KnowledgeUnderstand hotel function and guest profiles.Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.Knowledge about spirits, cocktails, wine and more.SkillsBusiness communication skills both verbal and written in English.Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.AbilitiesAbility to develop and maintain relationships with both associates and guests to build trust and loyalty.Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.Ability to learn new software and computer systems.Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.PHYSICAL REQUIREMENTS: Combination of standing, walking and moving for 8+ hours. Ability to walk around the hotel, carry trays, push and pull carts, go up and down stairs, stoop, kneel, lift up to 50 lbs. and push/pull up to 100 lbs.PREFERRED QUALIFICATIONS:Bilingual or MultilingualMicros and or other Food & Beverage Software SystemsPrior Emotional Intelligence TrainingAlcohol awareness CertificationCA Food Handlers CertificatePacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport and easy access to Napa, Sonoma and UC Berkeley. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the IHG brand, we pursue excellence in everything we do!We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an experienced, outgoing and knowledgeable Room Service & Minibar Attendant to join our family! The Room Service & Minibar Attendant is responsible for creating a pleasant room dining experience for guests, memorize food & beverage menus, learn about the guests' food and beverage preferences, allergies, and recommend menu items and offer alternatives. Additional responsibilities include maintaining in guest room mini bar inventory, processing charges and restocking accordingly. The Room Service & Minibar Attendant is an integral part of our team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest's needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.If this position and The InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!
