Job Description:
Targa Resources is seeking a part-time Customer Care Manager to join our team in San Jose, California. As a Mid-to-Senior Level professional with at least 8 years of experience, you will play a critical role in managing customer care operations and ensuring high levels of customer satisfaction.
Responsibilities:- Develop and implement customer care strategies to enhance customer experience and drive retention- Manage a team of customer care representatives, providing guidance and support as needed- Monitor and analyze customer care metrics to identify areas for improvement- Handle escalated customer issues and ensure timely resolution- Collaborate with cross-functional teams to improve processes and streamline communication with customers- Conduct regular training sessions for customer care representatives to enhance their skills and performance- Stay up-to-date on industry trends and best practices in customer care to continuously improve processes
Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in customer care management, with a minimum of 8 years of experience- Strong leadership and communication skills- Resilient and confident personality traits- Ability to cooperate effectively with a diverse team- Excellent project management skills- Experience in a fast-paced, dynamic environment- Proficiency in CRM software and Microsoft Office Suite
Benefits:- Travel opportunities for conferences and training sessions- Paid overtime for exceeding performance expectations- Remote work flexibility to maintain work-life balance
Working Environment:At Targa Resources, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. You will have the opportunity to work in a collaborative environment where innovation is encouraged and supported.
Equal Opportunity Statement:Targa Resources is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Deadline to Apply: May 14, 2024
If you are a customer care professional with a passion for delivering exceptional service and driving customer loyalty, we encourage you to apply for the Customer Care Manager position at Targa Resources. Join us in creating a positive experience for our valued customers and being a key contributor to our success.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
