Job Description:As a Remote Live Chat Representative at DraftKings, you will be responsible for providing exceptional customer service and support through live chat interactions. You will be the first point of contact for customers seeking assistance with their accounts, answering inquiries about products, services, promotions, and resolving any issues or concerns they may have. You will need to be resourceful and independent, able to tackle challenges and find solutions in a fast-paced environment.
Responsibilities:- Respond promptly and professionally to customer inquiries via live chat- Provide accurate information and assistance to customers regarding products, services, and promotions- Identify and escalate priority issues to the appropriate team members- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills- Document all interactions with customers accurately in the CRM system- Adhere to company policies and procedures to ensure consistent service delivery- Collaborate with other team members to ensure a seamless customer experience
Requirements:- Strong communication skills and ability to multitask- Comfortable working independently and making decisions on the spot- Problem-solving skills and ability to think on your feet- Basic knowledge of project management principles- High school diploma or equivalent- Ability to work full-time in a remote setting- No prior experience required, but a willingness to learn and grow in the role
Benefits:- Disability insurance coverage- Travel & spending expenses covered- Paid overtime opportunities
Working Environment:At DraftKings, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and a dedication to customer satisfaction. As a Remote Live Chat Representative, you will have the opportunity to make a positive impact on our customers' experiences and contribute to the success of our company.
Deadline to Apply:March 30, 2024
Equal Opportunity Statement:DraftKings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
