Job Description:
HollyFrontier is seeking a dedicated Live Chat Representative to join our team in New York City, New York. As a Live Chat Representative, you will be responsible for providing exceptional customer service and support through our live chat platform.
Responsibilities:- Engage with customers in real-time through our live chat system to address inquiries, resolve issues, and provide product information- Assist customers with placing orders, processing returns, and troubleshooting technical issues- Utilize critical thinking and problem-solving skills to quickly and accurately address customer needs- Collaborate with other team members to ensure a seamless and positive customer experience- Stay up-to-date on product knowledge and industry trends to provide accurate and timely information to customers- Meet and exceed performance goals related to customer satisfaction, response time, and sales targets
Requirements:- Bachelor's degree or equivalent experience- 3 years of experience in customer service or a related field- Hardworking and reliable with a strong work ethic- Excellent communication and interpersonal skills- Ability to negotiate and present information effectively- Proficiency in Microsoft Office and CRM software- Strong attention to detail and organizational skills
Benefits:- Profit sharing opportunities- Employee discounts on company products and services- Disability insurance coverage
Working Environment:At HollyFrontier, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering the highest level of customer service and support in a dynamic and collaborative work environment.
Deadline to Apply:April 24, 2024
Equal Opportunity Statement:HollyFrontier is an equal opportunity employer and we welcome all qualified candidates to apply for our open positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
