Remote Customer Support Officer

Job Description:

LKQ is seeking a part-time Remote Customer Support Officer to join our team in San Jose, California. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support. We are looking for a reliable and energetic individual with strong leadership abilities and a talent for analysis.

Responsibilities:- Provide remote assistance to customers via phone, email, and chat- Resolve customer inquiries and issues in a timely and efficient manner- Maintain a high level of customer satisfaction by exceeding expectations- Collaborate with other departments to address customer needs- Utilize CRM software to track customer interactions and details- Identify and report trends in customer concerns to management- Continuously improve customer support processes and procedures

Requirements:- Minimum of 2 years of experience in customer support- Excellent communication skills- Ability to work independently and in a team environment- Strong problem-solving and analytical abilities- Proficiency in CRM software and Microsoft Office applications- Must be reliable, energetic, and possess leadership qualities- Bachelor's degree in Business Administration or related field is preferred

Benefits:- Medical coverage- Travel opportunities- Training & professional development

Working Environment:At LKQ, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer support and ensuring a positive experience for every customer interaction.

Equal Opportunity Statement:LKQ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: May 7, 2024

Please submit your resume and cover letter to [email address] to be considered for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.