Remote Customer Service Officer

Job Description:

Amgen is seeking a motivated and customer-focused Remote Customer Service Officer to join our team in Indianapolis, Indiana. As a full-time employee at the Associate Level, you will be responsible for delivering exceptional customer service and support to our clients through various remote communication channels.

Responsibilities:- Respond promptly to customer inquiries via phone, email, and chat- Resolve customer issues and complaints in a professional and efficient manner- Provide product information, pricing, and support to customers- Process orders, returns, and exchanges accurately in the system- Collaborate with internal teams to ensure timely resolution of customer issues- Maintain accurate records of customer interactions and transactions- Continuously seek opportunities to improve customer satisfaction and loyalty

Requirements:- Bachelor's degree or equivalent work experience- 2 years of experience in customer service or a related field- Resourceful and adaptable mindset to handle various customer situations- Strong time management skills to prioritize and handle multiple tasks simultaneously- High emotional intelligence to understand and empathize with customer needs- Excellent communication skills, both verbal and written- Proficiency in MS Office and CRM software- Ability to work independently and in a team environment

Benefits:- Company transportation provided for commuting purposes- Visa sponsorship for eligible candidates- Company-provided equipment for remote work

Working Environment:At Amgen, we place a strong emphasis on exceeding customer expectations and delivering delight with every interaction. Our team is dedicated to providing top-notch customer service and support to ensure our clients have a positive experience.

Deadline to Apply:March 30, 2024

Equal Opportunity Statement:Amgen is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.