Job Description:
Anthem is seeking a Remote Customer Service Manager to join our team in Fort Worth, Texas. As a mid-to-senior level position requiring at least 8 years of experience, the ideal candidate will be responsible for managing a team of customer service representatives who work remotely.
Responsibilities:1. Lead, motivate, and coach remote customer service representatives to ensure excellent service delivery.2. Monitor and evaluate team performance, providing feedback and implementing strategies for improvement.3. Develop and implement customer service policies and procedures to optimize efficiency and effectiveness.4. Collaborate with other departments to address customer inquiries, issues, and escalations.5. Utilize data and analytics to track key performance indicators and make data-driven decisions.6. Handle complex customer issues and provide resolution in a timely and professional manner.7. Conduct regular team meetings, training sessions, and performance reviews.8. Stay current on industry trends and best practices in customer service management.9. Maintain a positive and inclusive working environment that fosters growth and development.
Requirements:1. Bachelor's degree in a related field or equivalent experience.2. 8+ years of experience in customer service management.3. Proven leadership skills with the ability to inspire and motivate a remote team.4. Excellent communication and interpersonal skills.5. Strong project management and decision-making abilities.6. Resilient and reliable with the ability to adapt to change and handle pressure.7. Proficient in using customer service software and tools.8. Knowledge of customer service best practices and trends.9. Ability to work independently and prioritize tasks effectively.
Benefits:1. Remote work flexibility.2. Company transportation for business-related travel.3. Vision insurance coverage.
Working Environment:At Anthem, we strive to cultivate leaders who foster inclusivity and mentorship. We value diversity and are committed to creating a supportive and inclusive work environment.
Equal Opportunity Statement:Anthem is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to Apply: May 11, 2024
Join our team and make a difference in the lives of our customers while advancing your career in customer service management. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
