Remote Customer Care Specialist

Job Description:

Fidelity National Information Services (FIS) is seeking a Remote Customer Care Specialist to join our team in Dallas, Texas. This part-time position at the associate level requires a minimum of 3 years of experience in customer service. The ideal candidate will be energetic and independent, with strong critical thinking and planning skills.

Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat2. Assist customers with account inquiries, technical support, and problem resolution3. Collaborate with internal teams to resolve customer issues in a timely manner4. Maintain accurate customer records and documentation5. Identify opportunities to improve customer satisfaction and retention

Requirements:1. Minimum of 3 years of experience in customer service2. Excellent communication skills, both verbal and written3. Ability to work independently and prioritize tasks efficiently4. Proficient in Microsoft Office and CRM software5. Strong attention to detail and organizational skills

Benefits:1. Free accommodation for remote work2. Life insurance coverage3. Employee discounts on products and services

Working Environment:At FIS, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best customer care possible, and we value employees who are proactive, adaptable, and customer-focused.

Deadline to Apply:April 7, 2024

Equal Opportunity Statement:Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.