Job Description:
Genuine Parts is seeking a Remote Customer Care Assistant to join our team in Austin, Texas. As a part-time entry-level position, the Remote Customer Care Assistant will be responsible for providing exceptional customer service and support to our clients. This role requires at least 1 year of experience in a customer service or related field.
Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Assist customers with product information, order processing, and issue resolution- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure seamless customer service delivery- Uphold company policies and procedures while interacting with customers- Drive customer satisfaction and loyalty through outstanding service
Requirements:- Hardworking and energetic individual who is passionate about delivering top-notch customer service- Strong strategic planning skills and ability to work effectively in a team environment- Excellent communication and interpersonal skills- Ability to adapt to changing priorities and thrive in a fast-paced environment- Proficiency in Microsoft Office suite and CRM software- High school diploma or equivalent required
Benefits:- Employee discounts on Genuine Parts products- Joining Bonus for new hires- Disability insurance for added peace of mind
Working Environment:At Genuine Parts, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible customer experience while supporting each other in a positive and collaborative work environment.
Deadline to Apply:Interested candidates are invited to apply by May 1, 2024. Don't miss this opportunity to join our team and make a difference!
Equal Opportunity Statement:Genuine Parts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We look forward to receiving your application for the Remote Customer Care Assistant position at Genuine Parts in Austin, Texas!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
