Remote Client Support Officer

TravelCenters of America is seeking a motivated and adaptable individual to join our team as a Remote Client Support Officer. This is an entry-level position, perfect for individuals looking to start their career in client support within the travel industry. This position is a full-time remote opportunity based in Fort Worth, Texas.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and chat- Handle client inquiries, issues, and complaints in a professional and timely manner- Assist clients with booking travel arrangements, resolving payment issues, and answering any questions they may have- Build and maintain strong client relationships to ensure repeat business and customer satisfaction- Collaborate with internal teams to ensure smooth communication and operations- Utilize negotiation skills to resolve any conflicts or issues that may arise

Requirements:- Strong communication skills, both written and verbal- Ability to adapt to different situations and handle high-pressure scenarios- Previous customer service experience is a plus, but not required- Must be highly motivated and eager to learn and grow within the company- Ability to work independently and as part of a team- Knowledge of travel industry practices and trends is a bonus- Proficient in Microsoft Office Suite and CRM software

Personality traits: motivated, adaptable

Soft skills: adaptability, negotiation

In addition to a competitive salary, TravelCenters of America offers remote work flexibility, vision insurance, and opportunities for travel. We are committed to environmental responsibility and sustainable practices.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:TravelCenters of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.