Job Description:
Danaher is currently seeking a Remote Call Center Representative to join our team in Fort Worth, Texas. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. As a Remote Call Center Representative, you will be responsible for handling incoming and outgoing calls, providing customer support, and resolving issues in a timely and professional manner.
Responsibilities:- Answer inbound calls and make outbound calls to assist customers with their inquiries or concerns.- Provide product information, troubleshoot technical issues, and process orders or returns.- Use active listening skills to understand the customer's needs and tailor solutions accordingly.- Log all interactions and customer data accurately in the system.- Collaborate with team members to achieve department goals and deliver excellent customer service.- Utilize creativity and resourcefulness to find innovative solutions to customer problems.- Maintain a positive attitude and sense of confidence when interacting with customers.- Uphold company policies and procedures while ensuring customer satisfaction.
Requirements:- Excellent communication skills, both verbal and written.- Ability to work independently and as part of a team.- Resourceful and confident in handling challenging situations.- Strong problem-solving skills and attention to detail.- Demonstrated ability to prioritize tasks and manage time effectively.- Proficiency in using computer systems and software applications.- Previous experience in a call center or customer service role is preferred.- High school diploma or equivalent required.
Benefits:- Parental leave for eligible employees.- Profit sharing opportunities.- Company equipment provided for remote work.
Working Environment:At Danaher, we prioritize understanding and empathy in all interactions with both customers and colleagues. Our team values teamwork and creativity in finding solutions to meet customer needs.
Deadline to Apply:Interested candidates must submit their applications by April 24, 2024.
Equal Opportunity Statement:Danaher is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
