Remote Call Center Associate

Job Description:

J.B. Hunt Transport Services is seeking a passionate and adaptable Remote Call Center Associate to join our team in Austin, Texas. As a part-time Associate Level employee, you will be responsible for handling incoming customer calls, addressing inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:1. Handle inbound customer calls in a professional and courteous manner.2. Identify and resolve customer issues in a timely and efficient manner.3. Provide accurate information and solutions to customers' inquiries.4. Utilize negotiation skills to address customer concerns and find suitable resolutions.5. Collaborate with team members to ensure a positive customer experience.6. Adhere to company policies and procedures while maintaining confidentiality.7. Maintain accurate records of customer interactions and transactions.

Requirements:1. Minimum of 2 years of experience in a customer service or call center role.2. Strong communication skills and the ability to effectively communicate with customers.3. Demonstrated adaptability and the ability to thrive in a fast-paced environment.4. Passion for providing excellent customer service and resolving customer issues.5. Soft skills such as negotiation and cooperation are essential for success in this role.6. Ability to work independently and as part of a team.7. Proficiency in using computer systems and software applications.

Benefits:- Profit sharing opportunities- Company-provided transportation options- Remote work flexibility

Working Environment:At J.B. Hunt Transport Services, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. Our team members are encouraged to collaborate, communicate openly, and contribute to our collective growth and success.

Deadline to Apply:Interested candidates are encouraged to apply by May 2, 2024.

Equal Opportunity Statement:J.B. Hunt Transport Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.