Bilingual Spanish/English Speaking Customer Service Rep
Location: Remote Reports to: Director of Account Services
Temporary to Permanent
$19 An Hour Plus Benefits About Us: Join our team, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment, where your contributions make a real difference. Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients. We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with.
Job Summary: As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.
Key Responsibilities: Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs. Support members in filing claims, setting up direct deposits, and issuing new vendor cards. Update and maintain member demographic information across internal and external systems. Capture and advise on plan elections, aiding employees in understanding and utilizing their benefits fully. Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution. Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries. Participate in outreach campaigns, fostering strong relationships with our clients and their employees. Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues. Qualifications: Exceptional communication skills, with the ability to clearly and empathetically assist callers. Basic understanding of employee benefits, insurance terminology, and related products/services. Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. Experience with office equipment and technologies (fax, copier, postage machines). Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. A team player who thrives in collaborative environments but can also work independently. Why Join Us: Competitive salary + benefits Opportunities for professional growth and development within a supportive and dynamic team. A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees. Interested candidates should submit a resume and cover letter detailing their interest in the role. We look forward to learning more about how you can contribute to our team!
