Job Description:As a Customer Care Manager at Stryker, you will be responsible for managing a team of customer care representatives and ensuring exceptional customer service delivery. This is a remote position, allowing you to work from home in New York City, New York. The ideal candidate for this role will have at least 6 years of experience in customer service and a proven track record of success in a leadership role.
Responsibilities:- Manage and lead a team of customer care representatives to ensure high levels of customer satisfaction- Develop and implement strategies to improve customer service processes and procedures- Monitor team performance and provide coaching and feedback to team members- Handle escalated customer inquiries and complaints in a professional and timely manner- Collaborate with other departments to resolve customer issues and improve overall customer experience- Analyze customer feedback and data to identify trends and opportunities for improvement- Develop and implement training programs for new and existing customer care representatives
Requirements:- Bachelor's degree in Business Administration or related field- 6+ years of experience in customer service, with at least 2 years in a managerial role- Strong leadership and communication skills- Ability to make sound decisions under pressure- Experience with CRM software and customer service tools- Confident and hardworking with a passion for delivering exceptional customer service- Proven ability to manage people and resources effectively- Ability to work independently and prioritize tasks effectively
Personality traits: confident, hardworkingSoft skills: decision-making, people management
Benefits:- Travel opportunities- Relocation allowance- Joining Bonus
Working environment:At Stryker, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. As a Customer Care Manager, you will have the opportunity to work in a supportive and inclusive environment where your contributions are recognized and celebrated.
Deadline to apply: May 24, 2024
Equal opportunity statement:Stryker is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
