Job Description:
Kroger is seeking a part-time Remote Account Support Associate to join our team in Houston, Texas. As an Associate Level Account Support Associate, you will be responsible for providing dedicated and passionate support to our clients while demonstrating excellent presentation and cooperation skills.
Responsibilities:- Communicate with clients via phone and email to address account-related inquiries and provide exceptional customer service- Collaborate with internal teams to ensure client satisfaction and resolve issues in a timely manner- Assist with account management tasks including data entry, updating client information, and generating reports- Conduct product demonstrations and train clients on using our software- Monitor client accounts for any discrepancies or irregularities and take appropriate actions- Work with the sales team to identify opportunities for upselling and cross-selling to existing clients- Maintain knowledge of industry trends and best practices to better support clients
Requirements:- Minimum of 3 years of experience in a customer service or account support role- Strong communication and presentation skills- Ability to work independently and prioritize tasks effectively- Detail-oriented with excellent organizational skills- Proficiency with Microsoft Office Suite and CRM software- Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously- High school diploma or equivalent is required, Bachelor's degree preferred
Benefits:- Disability insurance- Life insurance- Dental insurance
Working Environment:At Kroger, we encourage calculated risk-taking to drive innovation and progress. As a Remote Account Support Associate, you will have the opportunity to contribute to our dynamic and collaborative work environment while expanding your skill set and knowledge in the industry.
Equal Opportunity Statement:Kroger is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.
Deadline to Apply: May 8, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
