Remote Account Specialist

Remote Account Specialist - Call Center Location Remote in Red Rock, OK : Job Summary Our Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls to assist our customers with applications, information verification, and payment support. What you'll do: Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department's vision of a customer centric call center Effectively communicate Terms and Conditions and the value of our product Assist customers with filling out application via telephone Answer customer questions regarding applications and customer accounts Verify accuracy of all information provided on online application Take payments via telephone and provide payment assistance options when available Submit applications and relay results to the customer Understand the need to escalate customer calls when appropriate Maintain database on new and existing customers Meet quality and productivity goals Other duties as assigned What we offer: Full-Time employment Paid Training Paid time off and Paid Holidays after 90 days All equipment provided Weekly, monthly, and yearly incentives Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days 401(k) with company match after 6 months according to plan documents Remote work requirements: Reside in Oklahoma, Kansas, or Missouri Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP's are not compatible) Work afternoons, evenings, and weekends as scheduled Quiet, office-like workspace, free of distraction Other requirements: High School Diploma or GED 1 to 3 months related experience and/or training