Receptionist

$15.00 per hour Full TimeMon.1:00pm-900pmTues 9am-6pmWed. 9am-6pmThur.1:00pm-900pmFri. 9am-6pmSaturday 9am-4pmEvery employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 14 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our teamCore ValuesHonesty and IntegrityRespectfulFanatical attention to detailTeam PlayerFun & EnthusiasticBenefitsMedical, Dental, Vision InsuranceLife Insurance and AD&D401kCritical Illness InsuranceAccident InsuranceShort and Long Term DisabilityResponsibilities:Answer customer calls and establish follows-up with service appointmentsUtilize multiple systems to pull up the customer's information while still speaking with them on the phoneBe comfortable in a tech savvy role that demands multi-tasking on each callRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial service information & direct them to the service departmentFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions – keeping positive relationships with teammates, service team and dealership managementUtilize CRM tracking system dailyRequirements:Experience in an office-based work environment is beneficialExperience in a call-heavy role is highly considered!Must have strong computer skillsMust be able to multi-task and be comfortable in a more tech savvy roleGreat verbal and written communication skillsTeam player attitudePrompt and courteousEnthusiastic personalityWilling to submit to a pre-employment background check & drug screen