SUMMARY This position works closely with all areas of the organization (Warehouse, Merchandising, Pricing, Accounting and other departments at Corporate) to ensure customer expectations are achieved. The associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES Process incoming orders to meet departmental and warehouse requirements. Work with buyers and warehouse personnel to ensure customer order needs are fulfilled. Resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information. Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts. Submit freight claims to freight carriers in timely manner. Enter Vendor Return Orders as needed in SUS. Issue customer-call tags via postal mail or email; contact freight carriers to arrange LTL pickups for returns; and enter pickups in SUS for returns to the warehouse. Provide proactive follow-up communications to customers and management team as necessary. EDUCATION AND EXPERIENCE High school diploma or General Education Degree (GED) is required. Minimum of two years of related customer service/call center environment required.
Applicants must be currently authorized to work in the United States.
NOTICE : The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. AFFIRMATIVE ACTION STATEMENT: We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
About Sysco: Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion. Information about our CSR program, including Sysco's 2020 Corporate Social Responsibility Report, can be found at sysco.com/csr2020reportSysco is proud to be recognized by Newsweek as America's Most Responsible Companies for 2021!
