Quality Assurance Technician - 205417

Quality Assurance Technician

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Location: Northfield, ILPay: $27/HRShift: Monday - Friday, 8AM to 5PM (Opportunity to work remotely Monday+Friday)

QUALIFICATIONS:Bachelor of Science in Biology or related field preferredMinimum of one year of experience in Quality Assurance and Quality Control within an FDA-regulated industry.Proficient in delivering customer service to both internal and external clients, adhering to service quality standards, and assessing customer satisfaction.Skilled in managing and coordinating multiple tasks simultaneously, handling competing priorities, and meeting critical deadlines.Proficiency in using Microsoft Office Suite.

RESPONSIBILITIES:Generate trending reports on complaints and initiate requests for corrective actions.Update complaints in the SAP Complaint System, ensuring accurate logging and closure.Conduct investigations into product complaints using methods such as sample performance testing, image evaluation, historical data analysis, and other techniques. Recommend product improvements based on these investigations.Draft summary letters regarding complaint investigations to the individuals who reported the issues.Issue credits, coordinate servicing, replacement orders, and/or Return Goods Authorizations (RGAs) as necessary for resolving complaints.Follow up with the sales force regarding outstanding issues within the time frames specified in written procedures.Coordinate and monitor rework/stock checks of products as needed in response to complaints.Ensure compliance with Quality System Regulation (QST), ISO regulations, and policies and procedures.

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