Program Manager Product Experience Operations

Program Manager Product Experience Operations
Company:

Bose


Details of the offer

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.
At Bose, we are constantly learning and constantly curious. We never stop imagining what better sound sounds like. The Product team leads the transformation of ideas through research, design, development, marketing, and sales, unleashing the transformative power of sound and delivering the best products on the market.
Job Description
About Bose
You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

About the Business Operations Team
The Business Operations team supports the Product and Supply Chain organization, providing leadership to the teams that deliver our new product roadmap by designing and executing solutions to critical business problems.

Bose is seeking an experienced Program Manager to oversee day-to-day business operations for our New Product Management functions across hardware and software. The successful candidate will play a crucial role in supporting the teams that define and scope work, prioritize high-impact initiatives, and craft compelling roadmaps that align with our commitment to delivering exceptional consumer experiences and upholding Bose's reputation for quality and innovation.

Key Responsibilities
Serve as the program manager across key business processes for software experiences, software platforms, and hardware products, leveraging project management best practices to drive operational excellence and continuous improvement.
Enable key efficiency metrics such as accelerating time-to-market for innovation and optimizing software product quality.
Facilitate cross-functional alignment and collaboration to ensure effective execution at later stages in the process.
Lead all roadmap planning and increment pre-planning forums across key stakeholders in R&D, Insights, Marketing, and Partnerships, preparing teams with the proper templates and documentation to make the exercise efficient and effective
Coordinate the prioritization & documentation of roadmaps to deliver differentiated innovation.
Implement processes and tools to consistently gather and relay critical consumer insights to assess the health of Critical User Journeys to the Product Management team, enabling them to strategically adapt product roadmaps.
Identify and mitigate potential risks and roadblocks surrounding roadmaps, proactively addressing issues to maintain momentum.
Act as an evangelist of a "Customer First, Experience-Led' culture
Optimize communication flow between the Product organization and stakeholder teams.

Requirements and Qualifications
The ideal candidate will possess a proven track record of successfully managing multifaceted projects involving software components. Excellent communication, stakeholder management, and systems thinking skills are essential. A passion for delivering exceptional customer experiences is highly desirable.

Bachelor's degree required
MBA or Master's in a technical field preferred
Experience in a software-driven organization
Hands-on experience with Jira, especially with reporting, required
Familiarity with Jira Align, Smartsheet, and MS Office suite preferred
Understanding of product management roles, processes and cross-functional collaboration
Strong project management and problem-solving abilities
Effective relationship management and conflict resolution skills
Ability to collaboratively influence decisions across a large organization
Excellent interpersonal and communication skills at all levels
Customer-centric and insights-driven mindset
Self-driven multitasking, prioritization, and time management capabilities
Demonstrated willingness to challenge the status quo to drive Product and company goals

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process. If you believe you need a reasonable accommodation, please send a note to
Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster ( and (2) its Supplements ( Please note, the company's pay transparency is available at Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to and let us know the nature of your request and your contact information. Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
If you believe you need a reasonable accommodation, please send a note to


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Job Function:

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Program Manager Product Experience Operations
Company:

Bose


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